Shipping & Returns

Return Policy:

You may return any knife purchased from Heritage Collectables within five (5) days of receipt for a full refund. Custom pieces are not refundable. Merchandise must be returned in the same condition as when it was sold. Items found to be damaged or used will not be accepted or credited for return or exchange. Please contact us at (800) 301-5593 before returning any items. No exchanges or returns will be accepted after the five (5) day inspection period.

We require that your return shipping include full insurance and a signature confirmation. Please indicate the reason for your return and include the paperwork originally supplied. Be sure to include the sheath or case and securely package the knife for return.

Please contact us to obtain our shipping address:

office: (800) 301-5593 email: jetten@hcknives.com

Damage or Discrepancy in Shipments:

Complete customer satisfaction is our goal with every purchase made with us. Each knife is carefully inspected and securely packed prior to shipping. If there are any problems with your order, please contact us within 24 hours of receipt at (800) 301-5593.

Heritage Collectables will not be responsible for any claims made after 24 hours. For insurance purposes in the instance where damage has occurred during delivery, please retain the entire package and its’ contents as well as the original packing materials for future inspection by the carrier.

Disclaimer:

By placing an order the buyer represents that he or she is of legal age and that the products ordered will be used in a lawful manner. Heritage Collectables assumes no responsibility for any harm or injury resulting from the sale, trade, use or handling of any product purchased from us. It is the responsibility of the buyer, not the seller, to ascertain and obey all applicable local, state, federal and international laws in regard to the possession, and or use, of any item purchased from Heritage Collectables. It is also the responsibility of the buyer to pay any duties, taxes or fees associated with importing purchased items from Heritage Collectables. We are unable to provide refunds in the event that the package that you have ordered was seized by customs or other agencies. Consult your local and state laws before ordering if you are in doubt. Product pricing and availability are subject to change without notice. Heritage Collectables is not responsible for printing or typographical errors.

Order Agreement:

Once your submitted order has been received we will contact you regarding the availability of the item(s) and its’ total cost. Orders are shipped fully insured for the amount of purchase via United States Postal Service Express Mail with signature confirmation (unless otherwise specified). International shipments have a charge of 2% of its’ total value with a minimum charge of $20.00. Sales tax applies to orders shipped within Nevada.

Disclaimer of Warranty:

Please note that Heritage Collectables makes no representations or warranties of any kind. Heritage Collectables works with knife makers and companies that guarantee their work. As long as the knives are used properly and you encounter a problem please contact us at (800) 301-5593 and we will work with you to get your product serviced.

Natural handle materials such as wood, stag, ivory, pearl and bone are not covered by the knife makers’ guarantee. These natural materials may crack, discolor or shrink due to a change in age, humidity or temperature.

Please call Heritage Collectibles directly if you have questions about these policies.